Refund Policy

Citual Technologies (OPC) Pvt. Ltd.

Effective Date: [Insert Date] [cite: 2]

1. Cancellations and Refunds

Cancellation Fee: There will be no fee for cancellations made within 10 days of the purchase of a service or product[cite: 3].
Digital Goods: No refund will be issued if the product or service is downloadable or usable online in real-time and our records show that it has already been downloaded or used[cite: 3].

2. Cancellation Requests

All cancellation notices must be made via email or through the appropriate link on our website/app[cite: 4].

Note: We will send a cancellation acknowledgement within 2 working days if the request is received by email[cite: 4].

3. Refund Processing

All refunds that become due will be processed within 10 working days, subject to this Refund Policy[cite: 5]. An intimation regarding the refund status will be sent to the purchaser[cite: 6].

4. Exceptional Circumstances

Circumstances beyond our control may necessitate the substitution, alteration, or cancellation of a product or service. Citual Technologies reserves the right to make these changes[cite: 6, 7].

In such situations, you have the right to seek a full refund, provided the product or services have not been utilized[cite: 8].

Non-tangible Services: Where we offer non-tangible irrevocable services, we do not issue refunds once the order is accomplished[cite: 8].

5. Refund Eligibility

Refund requests will be honored under the following specific conditions[cite: 11]:

Non-Delivery

If you do not receive a delivery email due to mailing issues[cite: 11].

Download Issues

If you face problems while downloading the product or receiving a service[cite: 11].

Irreparable Defects

Unexpected errors or grave difficulties with the product/service. Please submit these to our Support Team[cite: 11, 12].

Product Not-as-Described

Evaluated on a case-by-case basis at the full discretion of Citual Technologies[cite: 12].

6. Contact & Timelines

Submission Deadline

Requests for a refund are accepted within 5 days after the order is placed[cite: 15]. Please accompany your request with detailed reasons[cite: 16].

Support Response

Our Support Team will attempt to assist you within 12–24 hours[cite: 15].

Email:

compliance@citual.in [cite: 4]

Address:

Citual Technologies

304, Park Centra, Sector 30

Gurgaon, India 122001