Citual

Privacy Policy

Citual Technologies (OPC) Pvt. Ltd.

Effective Date: [Insert Date]

At Citual Technologies (OPC) Pvt. Ltd. (“Citual”, “we”, “us”, “our”), we are committed to protecting your privacy and personal data. This policy explains how we collect, use, store, share, and protect your data when you use our digital platforms and services.

1. Definitions

  • Personal Data: Information that can identify an individual, such as name, contact details, financial information, online identifiers, etc.
  • Data Principal: The individual whose data is collected.
  • Data Fiduciary: Citual Technologies (OPC) Pvt. Ltd., which determines the purpose and means of processing personal data.
  • Digital Platform: Websites, mobile apps, SaaS, and other digital services operated by Citual Technologies.
  • Service Providers: Third parties who assist in providing services, including hosting, analytics, payment processing, marketing, etc.
  • Applicable Law: Includes the Digital Personal Data Protection Act, 2023 (India), Information Technology Act, 2000, GDPR (EU), and other relevant international privacy laws.

2. Security & Safety

We employ industry-standard security measures, including SSL encryption, access controls, and secure servers. While we strive to protect your data, no method of transmission over the internet is completely secure.

Note for Minors: We recommend that users under 18 obtain parental consent before registering or using our services.

3. Data Collection

Types of Information

  • Personal Information: Name, address, email, phone, DOB, payment details, ID docs.
  • Usage Information: Cookies, IP address, device type, browser, geolocation.
  • Third-Party Information: Social media data, fraud detection data.

How We Collect It

  • When you visit or register on our platforms.
  • When you use, buy, or subscribe to services.
  • Surveys, feedback, or events.
  • Interactions via email, social media, or phone.

4. Use and Disclosure of Data

Use: Creating profiles, providing services, verifying identity, support, marketing (with consent), analytics, fraud prevention, and legal compliance.

Disclosure: We may share data with Service Providers (hosting, payment), Authorities (legal requirements), Auditors, or other users if you make your profile public.

We do not allow third parties to use your data for their own purposes, except as required by law or with your consent.

5. Change of Purpose

We will seek your consent before using your data for any new purpose not previously disclosed.

6. International Data Transfers

Your data may be transferred outside India. We ensure such transfers comply with applicable laws and have adequate safeguards.

7. Retention and Deletion

We retain data as long as necessary. You may request deletion subject to legal/contractual exceptions.

8. Your Rights

Under Indian law (DPDP Act, IT Act) and international standards (GDPR), you have the right to:

  • Access & Information
  • Rectify Inaccurate Data
  • Request Erasure
  • Withdraw Consent
  • Data Portability
  • Restrict Processing

9. Third-Party Links

Our platforms may link to external sites. We are not responsible for their privacy practices.

10. Cookies

We use cookies for analytics and security. You can manage preferences in your browser settings.

12. Contact Us & Grievance Officer

For any privacy-related queries or to exercise your rights, please contact our Grievance Officer.

Email:compliance@citual.in
Address:

Citual Technologies

304, Park Centra, Sector 30

Gurgaon, India 122001

Chat with us